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Return & Exchange Policy


Quickly and easily return your item(s) through our Returns Portal! For customers outside of the United States you are responsible for your own return costs, but will be reimbursed in BLNG store credit.*

You have 7 days from the date of delivery to return your item. We are not responsible for any personal items accidentally returned to BLNG.

All returns are refunded either directly to the same payment method used to place the order or via store credit. Refunds (if approved) are processed within 5-7 business days after your item(s) are delivered to us.


There are NO returns or exchanges on Solid Gold products, due to the fact that each piece is made to order. Once any of our Solid Gold products go into production, there can be NO cancellations. 


Your satisfaction is our #1 priority. If for any reason you are not satisfied, we will gladly issue either a full refund, exchange, or BLNG store credit for items returned within 7 days of delivery. We gladly accept returns/exchanges for unworn items in their original packaging, within the first 7 days after receipt of your order.

The following items are non-refundable:

- Gift cards

- Solid Gold Jewelry

- Custom Jewelry

- Opened or worn products

Any item that is returned more than 7 days after delivery will not be refunded unless otherwise authorized.

*There are NO returns/exchanges on BLNG Customized Jewelry, Solid Gold Jewelry, and opened or worn products. However all of our other jewelry (excluding BLNG Customized Jewelry, Solid Gold Jewelry, and opened or worn products) are guaranteed under our Lifetime Warranty. The warranty entitles you to a one-time repair of the piece - free of charge. BLNG will repair the item if you experience any defects in craftsmanship or breakage due to manufacture defects. Warranty is voided on user damage issues (ie: water damage, liquids of any kind, perfumes, creams, accidental breakage, etc) . There is a $49 repair fee if you encounter future problems, only for repairable items. Once any of our custom piece goes into production, there can be NO cancellations.

Prepaid Return Labels

We do not provide prepaid return labels and you are responsible for covering shipping costs to return. 

Can I exchange items?

If you're not satisfied with your BLNG. order, we'll be more than happy to exchange it for you within 7 days of receiving the order. Our top priority is to make sure that you're happy with your order, and we will work with you to make it right for you. 

Additional information on our Online Return Policy?

  • Items must be unworn, in its original condition, and returned in their original packaging.
  • We are not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.
  • All returns must include an order packing slip or return invoice from Online Return Portal that clearly indicates which items are being returned. If this is not filled out correctly, your return may experience issues in processing.
  • Damaged, defective, or incorrect items must be reported within 7 days of delivery.