Return & Exchange Policy

Quickly and easily return your item(s) through our Returns Portal! For customers outside of the United States you are responsible for your own return costs, but will be reimbursed in BLNG store credit.*

You have 7 days from the date of delivery to return your item. We are not responsible for any personal items accidentally returned to BLNG.

All returns are refunded either directly to the same payment method used to place the order or via store credit. Refunds (if approved) are processed within 5-7 business days after your item(s) are delivered to us.

SOLID GOLD:

There are NO returns or exchanges on Solid Gold products, due to the fact that each piece is made to order. Once any of our Solid Gold products go into production, there can be NO cancellations. 

ALL OTHER JEWELRY:

Your satisfaction is our #1 priority. If for any reason you are not satisfied, we will gladly issue either a full refund, exchange, or BLNG store credit for items returned within 7 days of delivery. We gladly accept returns/exchanges for unworn items in their original packaging, within the first 7 days after receipt of your order.

The following items are non-refundable:

- Gift cards

- Solid Gold Jewelry

- Custom Jewelry

- Opened or worn products

Any item that is returned more than 7 days after delivery will not be refunded unless otherwise authorized.

*There are NO returns/exchanges on BLNG Customized Jewelry, Solid Gold Jewelry, and opened or worn products. However all of our other jewelry (excluding BLNG Customized Jewelry, Solid Gold Jewelry, and opened or worn products) are guaranteed under our Lifetime Warranty. The warranty entitles you to a one-time repair of the piece - free of charge. BLNG will repair the item if you experience any defects in craftsmanship or breakage due to manufacture defects. Warranty is voided on user damage issues (ie: water damage, liquids of any kind, perfumes, creams, accidental breakage, etc) . There is a $49 repair fee if you encounter future problems, only for repairable items. Once any of our custom piece goes into production, there can be NO cancellations.